Rajasthan

Rajasthan Sampark Helpline 181: CM Bhajanlal Sharma takes complaints in person

Chief Minister Bhajanlal Sharma inspected the Rajasthan Sampark Helpline 181 at the state secretariat in Jaipur and spoke directly to complainants, the CMO said. Rajasthan Patrika reported that he put on a headset and listened to calls himself.

Rajasthan Sampark Helpline 181: Chief Minister Bhajanlal Sharma at the Rajasthan Sampark Helpline 181 centre in Jaipur.
Chief Minister Bhajanlal Sharma at the Rajasthan Sampark Helpline 181 centre in Jaipur. Photo: CMO Rajasthan (official handout).

What happened at Rajasthan Sampark Helpline 181

The CM spoke to a complainant by video conference and ordered officials to resolve the issue on the spot, the CMO said. A damaged water pipeline flagged in the call was repaired within a few hours, according to the official release.

Key Facts

  • Helpline number: 181
  • Pipeline complaint resolved within hours (CMO)
  • Night complaints to be treated as emergencies
  • AI tool Sampark GPT reviewed

Night complaints to be treated as emergencies

Sharma directed that complaints received at night be treated as emergencies. He asked for department-wise monitoring of grievances and said responsibility must be fixed, the CMO said. He called quick redress the basis of good governance.

Rajasthan Sampark Helpline 181: data graphic of key reported figures
Rajasthan Sampark Helpline 181: the review. Graphic: TrendDesh, built from CMO Rajasthan figures.
Rajasthan Sampark Helpline 181: The Chief Minister during the helpline inspection at the secretariat.
The Chief Minister during the helpline inspection at the secretariat. Photo: CMO Rajasthan (official handout).

AI tool to study complaints

The CM reviewed the Next Generation Rajasthan Sampark system, including an AI-based tool called Sampark GPT, Patrika reported. The tool analyses complaints to find root causes and repeat problems. Departments were told to use such analysis to prevent recurring grievances.

Why It Matters: Faster grievance redress affects daily services such as water supply for residents across Rajasthan.

Sources: CMO Rajasthan · Rajasthan Patrika

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